What To Include
- Product and edition; exact module/package version.
- Relevant platform versions: WHMCS, web/CLI PHP, ionCube Loader, NAS or router OS.
- Expected result, actual result, and the steps that reproduce the issue.
- Timestamp and timezone, sanitized error text, and whether the issue is repeatable.
- Whether the issue occurs in a test environment or production.
Keep Credentials Private
Remove API tokens, licence keys, passwords, OTPs, private keys and customer information from screenshots and logs. Share only the relevant log excerpt. Do not send database dumps or router exports by ordinary email.
Contact HERZA
Email [email protected] with the product name in the subject. For a new integration or custom workflow, use the HERZA contact page. Support scope depends on your agreement and product release.